Privacy Policy
1. Overview
THORLACKSSON, INC dba The Real Tax Guy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS communications, email, and appointment scheduling. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms & Conditions.
2. Information We Collect
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
If you wish to use some of the website's features, receive communications, or schedule services by filling a form, you may provide personal data to us, such as:
Identity Data: First name, last name, and tax-related identification.
Contact Data: Email address, telephone number, and physical address.
Transaction Data: Details about payments and services you have purchased from us.
3. How We Use Your Information
We use your information to:
Provide requested services and customer support. Send appointment confirmations and reminders. Send SMS and email communications you have consented to receive. Improve our website using analytics. Maintain compliance records related to consent and opt-outs. Protect our business and users, including fraud and security monitoring.
4. How We Share Your Information
We do not sell your personal information. We may share information only in the following limited circumstances:
Service Providers: We may share information with trusted vendors who help us deliver services, such as SMS and email delivery platforms, scheduling and calendar tools, customer support systems, and analytics providers. These providers may only use information to perform services on our behalf.
Legal and Safety: We may disclose information if required by law or to protect the rights, safety, and security of THORLACKSSON, INC dba The Real Tax Guy, our users, or others.
Business Transfers: If THORLACKSSON, INC is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.
5. SMS Communications & A2P 10DLC Compliance
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not use purchased or rented lead lists.
SMS Message Types & Opt-in Process: Users may receive non-marketing messages such as appointment confirmations, reminders, and service-related notifications, as well as marketing messages such as promotions and service updates. Contacts opt in by submitting a website opt-in form where they enter their contact information and explicitly check separate, unchecked consent boxes to agree to receive marketing and/or non-marketing text messages. Only after submitting this form are users directed to schedule an appointment. Messages are sent only after consent is provided. Consent is not a condition of purchase.
Message frequency may vary based on appointment activity. Message and data rates may apply. If you have any questions about your text plan or data plan, contact your wireless provider. Carriers are not liable for delayed or undelivered messages.
SMS Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
SMS Help: If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or contact us directly at TJ@therealtaxguy.com or call (218) 279-1920.
6. Your Choices
Email Opt-Out: You can unsubscribe from marketing emails by clicking the unsubscribe link in any email.
Access and Correction: You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
7. Information Security
We use reasonable administrative, technical, and physical safeguards to protect your information. We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or wireless network can be guaranteed to be fully secure.
8. Children's Privacy
Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have questions about this Privacy Policy or wish to contact us concerning any matter relating to your personal information, please contact:
THORLACKSSON, INC dba The Real Tax Guy
4899 Miller Trunk Hwy #208
Hermantown, MN 55811
Phone: (218) 279-1920
Email: TJ@therealtaxguy.com